Exchange & Refund Policy

Refund & Exchange Policy

At KiddieTots.pk, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or different from what you ordered, we’re here to help.

Exchange Policy

We offer exchanges within 7 days of delivery under the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The product should not have any stains, perfume smell, damage, or signs of use.
  • Exchange requests must be made within 7 days of receiving the order.
  • Exchange is subject to product availability.

Items Eligible for Exchange

You may request an exchange if:

  • You received a wrong product or wrong size.
  • The product arrived damaged or defective.
  • The product received is different from the product you ordered.

For size-related exchanges, the item must be in its original condition with all tags attached.

Non-Exchangeable Items

The following items cannot be exchanged:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Products returned after 7 days of delivery.
  • Items damaged due to improper use or care.

Refund Policy

Refunds are available only in cases where the product is defective, damaged, or incorrectly delivered, subject to verification by our team.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Shipping charges are generally non-refundable.

Return & Exchange Shipping

If the exchange or return is due to a wrong, damaged, or defective product, KiddieTots.pk will assist with the return shipping arrangements.

For a size exchange or change of mind, return/exchange delivery charges may be the customer's responsibility.

How to Request an Exchange or Refund

To request an exchange or refund, please contact us within 7 days of delivery and provide:

  • Your Order Number
  • Customer Name
  • Contact Number
  • Reason for Exchange/Refund
  • Clear photos or video of the product, if applicable

Our customer support team will review your request and guide you through the next steps.

Important Note

We strongly recommend checking your parcel and product as soon as you receive it. Please contact us before sending any product back. Unauthorized returns may not be accepted.

KiddieTots.pk reserves the right to refuse an exchange or refund if the product does not meet the conditions mentioned in this policy.

Last Updated: September 2026